Student Services

Welcome to NBP Student Services!


The collective national student loan debt is currently over $1.5 trillion—an all time high. Distress in the student loan market is widespread and at a record high—NBP recognizes this and is here to help as a trusted partner to you. You are not alone in this process, and we are here to assist. Did you know that more than 11 million Americans are past due or in default on a student loan, despite the availability of income-driven repayment options for the vast majority of borrowers? Over the past three years, borrowers have defaulted on a federal loan approximately every 28 seconds! Student debt distress damages borrowers' credit, denies access to major economic milestones like homeownership, and drives economic and racial inequality. At NBP, we are here to help bridge the gap and help our clients avoid becoming part of this statistic


Are you worried about student loan debt? NBP can help you make smart borrowing decisions and plan ahead to prepare a repayment strategy. You may also want to check out our Resources page, which contains helpful tools and information. Are you worried about credit card debt? We can help you get on track to pay down your balances and use credit wisely. Not worried about your finances? Check out NBP, our online home for financial education, to learn about topics such as credit scores, budgeting, money management and identity theft.


If you're having trouble paying your student loans, student loan counseling can help you evaluate your options so you can make an informed decision. If you're struggling with credit card debt, a free credit counseling session will provide you with a customized budget and action plan for moving forward. You may even qualify for a debt management program that could help you get out of debt more quickly while saving thousands of dollars in interest. We can also help if you're concerned about buying a house or making your mortgage payment.


One of our counselors would be happy to evaluate your current situation and discuss all of the options available to you.
Please contact us at
If you are no longer a full time student and have at least $8,000 in student loans, call our customer service department at (800) 582-8839. Our office is open from 7:00am to 5:00pm or fill out our form here.

Federal Loan Consolidation

The Direct Loan program was first passed by President George H.W Bush in 1992, as an amendment under the Reauthorization of the Higher Education Act. Although the program existed since then, it was not until President Obama’s budget in 2010 switched all new student loan lending over to the Direct Loan program. These are the types of programs readily available, please call us to discuss any details.

Pay As You Earn Repayment Plan:

The Pay As You Earn Repayment Plan or PAYE is a lesser known Loan Repayment program that was passed by President Obama on December 21st 2012, and was his first piece of legislation to assist those with federal student loans. Currently, PAYE only applies to federal student loans that were disbursed on or after the Oct. 1, 2007 and you must not have had a balance on a Direct Loan or FFEL loan when you received the loan after Oct. 1st, 2007. However, President Obama plans to issue an executive order this year that extends the application process to loan holders who first began receiving federal student loans prior to that date as well. As with the Income Based Repayment option, applicants must prove at minimum Partial Financial Hardship as defined by the Department of Education.


* The only eligible federal loans are Direct Subsidized and Unsubsidized for Undergraduates and Direct Plus for Graduates and Professionals. Please note that this does not include Direct Plus Loans issued to parents.
* Applicants must prove Partial Financial Hardship. This includes not just income, but number of family members and their income as well.
* You must be a new borrower as of Oct. 1, 2007, and must have received a disbursement of a Direct Loan on or after Oct. 1, 2011. You are a new borrower if you had no outstanding balance on a Direct Loan or FFEL Program loan when you received a Direct Loan or FFEL Program loan on or after Oct. 1, 2007.

Public Service Loan Forgiveness:

Qualifying employment is any employment with a federal, state, or local government agency, entity, or organization or a non-profit organization that has been designated as tax-exempt by the Internal Revenue Service (IRS) under Section 501(c)(3) of the Internal Revenue Code (IRC). The type or nature of employment with the organization does not matter for Public Student Loan Forgiveness purposes. Additionally, the type of services that these public service organizations provide does not matter for Public Service Loan Forgiveness purposes.

Employer Qualifies?
Federal, State, Local Government Yes
Non-Profit 501(c)(3) Yes
Non-Profit in Public Services Maybe, call us.

Teacher Loan Forgiveness Program:

The Teacher Loan Forgiveness program is arguably the most beneficial of all the forgiveness options as teachers are eligible for principal reduction and early ten-year forgiveness. An eligible teacher can qualify for principal reduction of $5,000 to $17,500 on their loans, along with full forgiveness after a 10-year term. Any remaining balance at the end of the 10 years would be completely forgiven.